NBS Suite › Dispatch & Tracking
Relay logo

Relay

Dispatch & Tracking. Fully cloud based. Hosted and supported by NBS.

Relay is the newest application in the suite and runs the delivery day across three screens. The control room watches every vehicle, driver and delivery on one live picture. Each driver gets that day's run on a phone, stop by stop, and captures proof at the door. The customer gets a tracking link that keeps up with the vehicle instead of going quiet after dispatch.

Relay by NBS
Features

What Relay does.

Control-room view: every vehicle, driver and delivery live on one screen

Driver app: the day's run on a phone, stop by stop, with the next drop always in front

Customer tracking link that updates as the vehicle moves, with nothing to install

Plan and assign runs, then watch them progress against the plan

Proof of delivery at the stop: signature, photo and notes

Exceptions as they happen — late, failed, re-routed or refused

Same Orbit sign-in and the same look as the rest of the suite

Benefits

Why teams choose Relay.

✓ Benefit

One screen for the control room

Where is the truck stops being a phone call and becomes a glance.

✓ Benefit

Drivers stop calling in

The run is on the phone and the status goes back on its own.

✓ Benefit

Customers stop calling you

A link that actually keeps up takes the where-is-it calls off your desk.

✓ Benefit

Proof captured at the door

Signature, photo and notes land against the stop, not in a glovebox.

Security & compliance

Built to be trusted with your data.

Every NBS application signs in through Orbit: one account, hashed credentials, roles per person and per organisation, and a shared session across the suite. Data is hosted in ISO 27001-certified data centres over encrypted connections, backed up, and covered by the POPIA operator addendum in our subscription agreement. Specific to Relay:

Drivers see their own run and nothing else

Customer tracking links are per delivery and expire with the job

Orbit single sign-in for the control room, with roles per person

Proof of delivery stored against the stop with its capture time

Standalone database per customer

Fully cloud based

Nothing to install. Nothing to maintain.

Relay is hosted by NBS and delivered as a subscription. Updates, backups, monitoring and support are part of the service, and it works from any modern browser or the NBS app where one is provided.

  • Three surfaces, no installation: control room in the browser, driver on a phone, customer on a link
  • Positions and statuses stream to the control room as they change
  • Runs built and assigned in the browser, delivered to the phone instantly
  • Hosted, backed up and updated by NBS
Ideal for
Distribution & Delivery Courier Fleets Wholesale & Retail Delivery Field Service Fleets
Subscription models

How Relay is priced.

Relay is sold as a hosted subscription, priced per vehicle per month, with the control room included. Every plan includes hosting, backups, updates and support. Hardware is added on rental with replacement cover, and once-off items cover setup and training. We quote per client after a short scoping call, and adding another NBS application later only needs an updated schedule, not a new agreement.

Pilot

One depot, a handful of vehicles.

  • Control-room live view
  • Driver app for the run
  • Customer tracking links
  • Proof of delivery
Fleet

A working delivery operation.

  • Everything in Pilot
  • Run planning and assignment
  • Exceptions and late alerts
  • Reporting by driver, route and day
Network

Several depots or regions.

  • Everything in Fleet
  • Multiple depots in one control room
  • Integration with Orion and Ledger
  • Customer-branded tracking page
  • Priority support and SLA

Once-off & optional

  • Depot, route and vehicle setup
  • Driver onboarding
  • Tracking-page branding
See Relay on your own data. Book a demo »

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