TECHNICAL SERVICE SOLUTIONS
Powering Business Uptime with Expert Technical Service & Support
Whether you're looking for once-off repairs, managed IT services, or regional tech support across South Africa and beyond – we’re the team behind your tech, so you can focus on what matters most: growing your business.
Multi-Brand, Multi-Device Expertise
We support everything from Enterprise and Industrial printers and Applicator systems to handheld devices, weighing systems and network applications – across all major brands and platforms.
4-Hour Response Time & National Coverage
Our technicians are on standby nationwide, with a rapid 4-hour SLA in major metros and service reach into neighbouring African countries
Flexible Support Options
Choose from once-off repairs, monthly SLAs, or fully outsourced support management – tailored to your size, sector, and growth path.
Backed by NBS Group’s Proven Reliability
As part of a trusted, multi-division group, Novatech integrates seamlessly into your business operations with the backing of a nationally respected brand.
why choose nbs for technical support
SERVICE SOLUTION
Flexible Support Models – Built Around Your Business
Once-Off Repair Services
Ideal for businesses with minimal support requirements or specific technical issues:
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Pay-per-call or time-and-materials service
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Emergency call-outs, diagnostics, and repairs
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No long-term commitments – just fast, expert help when you need it
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Access to certified technicians and genuine replacement parts
Perfect for: Small businesses, project-based needs, or backup for internal IT teams
Monthly Service-Level Agreements (SLAs)
A proactive and cost-effective solution to keep your operations running smoothly:
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Scheduled maintenance and preventative check-ups
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Defined response times and service metrics (e.g. 4-hour SLA)
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Priority support with reduced turnaround time
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Tailored packages based on the size and complexity of your infrastructure
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Includes technical reporting, service logs, and asset tracking
Perfect for: Growing businesses that need regular support without managing a full IT team
Fully Outsourced IT & Maintenance Packages
Our most comprehensive offering – effectively your external IT department:
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Complete management of infrastructure, hardware, and software
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Dedicated technical account manager and on-site support if required
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Remote monitoring and automation tools (including Hexnode)
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Cloud integration, cloud backups, and cybersecurity coverage
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Strategic planning support for scaling, upgrades, and digital transformation
Perfect for: Medium to large enterprises, remote teams, and companies focusing on digital growth
