TECHNICAL SERVICE SOLUTIONS
Powering Business Uptime with Expert Technical Service & Support
Whether you're looking for once-off repairs, managed IT services, or regional tech support across South Africa and beyond – we’re the team behind your tech, so you can focus on what matters most: growing your business.
Why Choose Novatech – The Technical Power Behind NBS Group
Multi-Brand, Multi-Device Expertise
We support everything from printers and PABX systems to laptops, mobile devices, CCTV, and more – across all major brands and platforms.
4-Hour Response Time & National Coverage
Our technicians are on standby nationwide, with a rapid 4-hour SLA in major metros and service reach into neighbouring African countries
Advanced Cloud & Endpoint Management
As partners of Huawei Cloud and certified in Hexnode UEM, we deliver smart, secure, and scalable IT solutions to support modern business environments.
Flexible Support Options
Choose from once-off repairs, monthly SLAs, or fully outsourced IT management – tailored to your size, sector, and growth path.
Backed by NBS Group’s Proven Reliability
As part of a trusted, multi-division group, Novatech integrates seamlessly into your business operations with the backing of a nationally respected brand.
why choose nbs for technical support
SERVICE SOLUTION
Flexible Support Models – Built Around Your Business
Once-Off Repair Services
Ideal for businesses with minimal support requirements or specific technical issues:
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Pay-per-call or time-and-materials service
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Emergency call-outs, diagnostics, and repairs
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No long-term commitments – just fast, expert help when you need it
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Access to certified technicians and genuine replacement parts
Perfect for: Small businesses, project-based needs, or backup for internal IT teams
Monthly Service-Level Agreements (SLAs)
A proactive and cost-effective solution to keep your operations running smoothly:
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Scheduled maintenance and preventative check-ups
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Defined response times and service metrics (e.g. 4-hour SLA)
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Priority support with reduced turnaround time
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Tailored packages based on the size and complexity of your infrastructure
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Includes technical reporting, service logs, and asset tracking
Perfect for: Growing businesses that need regular support without managing a full IT team
Fully Outsourced IT & Maintenance Packages
Our most comprehensive offering – effectively your external IT department:
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Complete management of infrastructure, hardware, and software
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Dedicated technical account manager and onsite support if required
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Remote monitoring and automation tools (including Hexnode)
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Huawei Cloud integration, cloud backups, and cybersecurity coverage
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Strategic planning support for scaling, upgrades, and digital transformation
Perfect for: Medium to large enterprises, remote teams, and companies focusing on digital growth
New Subscription Options
Ask about our custom subscription rental program...
Say goodbye to hefty capital expenditures and hello to a seamless experience. Our quick and easy application process gets you up and running in no time. Enjoy the convenience of swap-outs and backup units, ensuring uninterrupted workflow. Plus, with maintenance and cost per copy included in a fixed monthly payment, budgeting becomes a breeze—experience hassle-free equipment management with us.
