MS=ms68100361 Technical Service & Maintenance | NBS
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TECHNICAL SERVICE SOLUTIONS

Powering Business Uptime with Expert Technical Service & Support

Whether you're looking for once-off repairs, managed IT services, or regional tech support across South Africa and beyond – we’re the team behind your tech, so you can focus on what matters most: growing your business.

Why Choose Novatech – The Technical Power Behind NBS Group

Multi-Brand, Multi-Device Expertise

We support everything from printers and PABX systems to laptops, mobile devices, CCTV, and more – across all major brands and platforms.

4-Hour Response Time & National Coverage

Our technicians are on standby nationwide, with a rapid 4-hour SLA in major metros and service reach into neighbouring African countries

Advanced Cloud & Endpoint Management

As partners of Huawei Cloud and certified in Hexnode UEM, we deliver smart, secure, and scalable IT solutions to support modern business environments.

Flexible Support Options

Choose from once-off repairs, monthly SLAs, or fully outsourced IT management – tailored to your size, sector, and growth path.

Backed by NBS Group’s Proven Reliability

As part of a trusted, multi-division group, Novatech integrates seamlessly into your business operations with the backing of a nationally respected brand.

why choose nbs for technical support

SERVICE SOLUTION

Flexible Support Models – Built Around Your Business

Circuit Board Repair

Once-Off Repair Services

Ideal for businesses with minimal support requirements or specific technical issues:
 

  • Pay-per-call or time-and-materials service

  • Emergency call-outs, diagnostics, and repairs

  • No long-term commitments – just fast, expert help when you need it

  • Access to certified technicians and genuine replacement parts
     

Perfect for: Small businesses, project-based needs, or backup for internal IT teams

Workers at Warehouse Computer

Monthly Service-Level Agreements (SLAs)

A proactive and cost-effective solution to keep your operations running smoothly:
 

  • Scheduled maintenance and preventative check-ups

  • Defined response times and service metrics (e.g. 4-hour SLA)

  • Priority support with reduced turnaround time

  • Tailored packages based on the size and complexity of your infrastructure

  • Includes technical reporting, service logs, and asset tracking
     

Perfect for: Growing businesses that need regular support without managing a full IT team

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Fully Outsourced IT & Maintenance Packages

Our most comprehensive offering – effectively your external IT department:
 

  • Complete management of infrastructure, hardware, and software

  • Dedicated technical account manager and onsite support if required

  • Remote monitoring and automation tools (including Hexnode)

  • Huawei Cloud integration, cloud backups, and cybersecurity coverage

  • Strategic planning support for scaling, upgrades, and digital transformation
     

Perfect for: Medium to large enterprises, remote teams, and companies focusing on digital growth

New Subscription Options

Ask about our custom subscription rental program...

Say goodbye to hefty capital expenditures and hello to a seamless experience. Our quick and easy application process gets you up and running in no time. Enjoy the convenience of swap-outs and backup units, ensuring uninterrupted workflow. Plus, with maintenance and cost per copy included in a fixed monthly payment, budgeting becomes a breeze—experience hassle-free equipment management with us.

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