Fuse is what your customers see. Each client signs in to a read-only view of their own estate: devices, licences, lifecycle status and open tickets across their sites. Support conversations that happen in WhatsApp groups are captured into tickets automatically, a daily estate-health email flags devices that are low on storage or have stopped checking in, and technician work orders are issued from the same platform.
Clients see their own devices, sites and tickets instead of phoning to ask.
Support that happens in WhatsApp is logged, owned and closed properly.
The estate-health email surfaces failing devices the day they start failing.
A new client is a subdomain and a configuration, not another installation.
Every NBS application signs in through Orbit: one account, hashed credentials, roles per person and per organisation, and a shared session across the suite. Data is hosted in ISO 27001-certified data centres over encrypted connections, backed up, and covered by the POPIA operator addendum in our subscription agreement. Specific to Fuse:
Fuse is hosted by NBS and delivered as a subscription. Updates, backups, monitoring and support are part of the service, and it works from any modern browser or the NBS app where one is provided.
Fuse shows the health of the managed device estate we supply — handhelds, kiosks and scanners under device management — with storage and check-in status per site. Hardware is supplied on rental with support and replacement cover, so it stays current and stays ours to maintain.
Entry-level Android mobile computer with a 6th-gen decoder chip and pre-licensed DCAPP for simple inventory management.
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Rugged Android 15 GMS handheld with megapixel 2D scanning, IP67 build and a hot-swappable battery for demanding shifts.
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A slim, rugged series with angled or straight scan engines and an optional UHF RFID reader, on a 5.5-inch Android 13 device.
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A compact 5″ self-service terminal with megapixel scanning — ideal for price-checking in space-constrained spots.
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The most rugged Pro Series handheld with Duo Near & Far scanning, IP65, 1.8 m drop and a choice of keypad layouts.
Read More →Fuse is sold as a hosted subscription, priced per client portal per month, scaled by the number of sites and managed devices. Every plan includes hosting, backups, updates and support. Hardware is added on rental with replacement cover, and once-off items cover setup and training. We quote per client after a short scoping call, and adding another NBS application later only needs an updated schedule, not a new agreement.
From the first job to the final invoice, Orion keeps your operation moving.
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Know where your equipment is, who has it and whether it's compliant.
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Turn the contacts you already have into better business communication.
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