Orion is where work gets done. Every ticket sits against a customer, a site and an asset, is assigned to one or more technicians, and carries its labour, notes, photos and SLA clock. Recurring maintenance schedules itself, incoming customer email is filed against the right client automatically, and managers see workload, calendar and performance across the whole team.
Every request, email or WhatsApp becomes a ticket with an owner and an SLA.
Service history follows the asset, so recurring faults and maintenance due dates are visible.
Customers, sites and assets come from Ledger, and completed work is ready to bill.
Managers see who is loaded, who is free and what is overdue, without a status meeting.
Every NBS application signs in through Orbit: one account, hashed credentials, roles per person and per organisation, and a shared session across the suite. Data is hosted in ISO 27001-certified data centres over encrypted connections, backed up, and covered by the POPIA operator addendum in our subscription agreement. Specific to Orion:
Orion is hosted by NBS and delivered as a subscription. Updates, backups, monitoring and support are part of the service, and it works from any modern browser or the NBS app where one is provided.
Rugged Android handhelds for technicians to scan assets, capture photos and close tickets on site, plus a mobile printer for job cards and asset labels. Hardware is supplied on rental with support and replacement cover, so it stays current and stays ours to maintain.
Rugged Android 15 GMS handheld with megapixel 2D scanning, IP67 build and a hot-swappable battery for demanding shifts.
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A connectivity flagship with 5G, Wi-Fi 6 and Android 15 GMS, a 6-inch display and a side fingerprint sensor.
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The most rugged Pro Series handheld with Duo Near & Far scanning, IP65, 1.8 m drop and a choice of keypad layouts.
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Compact, rugged 3-inch mobile printing with smart technology and a healthcare-grade model.
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A versatile handheld scanner delivering fast, accurate barcode capture for retail, warehousing, and everyday business operations.
Read More →Orion is sold as a hosted subscription. Hosting, backups, updates and support are part of every plan, hardware can be added on rental with replacement cover, and adding another NBS application later only needs an updated schedule rather than a new agreement.
Plans are matched to the size of your operation, so we put the numbers together after a short scoping call. Contact us for more information.
Know where your equipment is, who has it and whether it's compliant.
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One place for customers to log, track and communicate about every request.
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Turn the contacts you already have into better business communication.
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