Offer remote assistance, in real time
Real-time assistance
Offer immediate assistance to users in need of technical support. Share instructions or help links via built-in messenger, push essential files into the exact location on the device, view the device screen live or even remotely control the device.
Assisting users in setting up things or guiding non-savvy users to the right content and resources is a no longer a struggle.
Remote troubleshooting
To spot and fix issues in real-time, nothing beats remote access as it comes to troubleshooting glitches at the user end.
Whether devices are acting up, networks are cranky, or apps aren’t playing nice, you can view it in action, take control, and solve it right then and there.
Also, with unattended remote access, make troubleshooting easier in macOS, Windows and Android.
Remote view
View device screens in real-time to assist users, tackle issues or monitor unattended devices.
Start a remote view session to mirror the on-screen content from supported Android and iOS devices right to your Hexnode portal. For enhanced privacy, users are notified of the session and can choose to start and stop broadcasting from their end.
Remote control
Access devices remotely to instantly debug issues and solve them over-the-air.
Remote control sessions can be established over Wi-Fi or cellular data–so troubleshooting self-service installations and devices deployed in the field are equally easy.
Admins can view the screen in real-time and use point-and-click navigation to interact with the device.
Remote messaging
Communicate better with instant broadcast messaging. Be it company reminders, debug instructions, or just saying Hi, remote messaging offers admins an easy way to reach out to end users.
Wildcards in broadcast messaging help personalise messages by addressing the intended recipients directly, and surface device information like IMEI and Mac Addresses for novice users.
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