Service & Support with Depth, Backed by NBS Group

"Your business doesn't stop – and neither should your tech."

We understand that your business runs on a complex ecosystem of hardware and software, often sourced from various brands and suppliers. 

That’s why our service team is trained to support, maintain, and repair a wide range of equipment from multiple manufacturers, ensuring compatibility, efficiency, and minimal downtime across your entire operation.

Printers & Multifunctional Devices (MFPs)

From desktop units to high-volume enterprise printers, our team handles installation, maintenance, and repairs across all major brands. We support:

• Laser and inkjet printers

• Thermal printers for POS and logistics

• Industrial and barcode printers

• Multifunctional devices (print, scan, copy, fax)
  

  We also assist with cost-per-copy management, print fleet optimisation, and supply logistics.

Laptops, Desktops & Mobile Devices 

PABX Systems & Conferencing Setups

ICT Hardware & Software

From network design and system architecture to endpoint control and software integration, we help you build and maintain resilient, efficient digital ecosystems.

Unified Endpoint Management

Manage all your business devices – laptops, phones, tablets and desktops – from one centralised dashboard. Our team helps you:

• Secure devices across all platforms (Windows, iOS, Android)

• Enforce compliance and security policies

• Manage remote access and reduce data risk

• Monitor performance and automate updates

Cloud Solutions

When technology fails, every minute counts. That’s why our field service teams are built for speed, reliability, and results. Whether you’re dealing with an unexpected equipment breakdown or simply need scheduled maintenance, our clients trust us for our industry-leading 4-hour response time and professional on-site service. 

We know that downtime impacts productivity, customer service, and your bottom line, so we act fast to get you back up and running. 

4-Hour Response Time

For critical call-outs, we guarantee a technician response within four business hours in major metropolitan areas. 

Nationwide Coverage

Regional Reach into Africa

Scheduled Preventative Maintenance

On-Site Repairs & Installations

Remote Diagnostics & Troubleshooting

From mission-critical fixes to long-term maintenance partnerships, Novatech’s field support team is your rapid-response lifeline – wherever you are.

We understand that no two businesses are the same. Whether you're a start-up in need of occasional assistance or a large enterprise seeking a fully outsourced IT department, our support models are designed to scale with your needs, giving you flexibility, control, and peace of mind.

Once-Off Repair Services

Ideal for businesses with minimal support requirements or specific technical issues: 

• Pay-per-call or time-and-materials service

• Emergency call-outs, diagnostics, and repairs

• No long-term commitments – just fast, expert help when you need it

• Access to certified technicians and genuine replacement parts 

Perfect for: Small businesses, project-based needs, or backup for internal IT teams

Monthly Service-Level Agreements (SLAs)

Fully Outsourced IT & Maintenance Packages

Contact us for more information