Service & Support with Depth, Backed by NBS Group

"Your business doesn't stop – and neither should your tech."

We understand that your business runs on a complex ecosystem of hardware and software, often sourced from various brands and suppliers. 

That’s why our service team is trained to support, maintain, and repair a wide range of equipment from multiple manufacturers, ensuring compatibility, efficiency, and minimal downtime across your entire operation.

Printers & Multifunctional Devices (MFPs)

From desktop units to high-volume enterprise printers, our team handles installation, maintenance, and repairs across all major brands. We support:

• Laser and inkjet printers

• Thermal printers for POS and logistics

• Industrial and barcode printers

• Multifunctional devices (print, scan, copy, fax)
  

  We also assist with cost-per-copy management, print fleet optimisation, and supply logistics.

Laptops, Desktops & Mobile Devices 

We offer technical support across all form factors and operating systems, including: 

• Windows, macOS, iOS, Android, and Chrome OS

• Software troubleshooting and OS reloads

• Hardware repairs, upgrades, and replacements

• Remote support, device imaging, and user onboarding

PABX Systems & Conferencing Setups

Stay connected with expertly maintained communication systems: 

• Digital and IP-based PABX systems

• VoIP phones and cloud-hosted PBX platforms

• Video conferencing hardware and software

• Integration with Microsoft Teams, Zoom, and other platforms
  

  We ensure your team communicates clearly and consistently, whether on-site or remote

ICT Hardware & Software

We provide end-to-end support for your broader ICT environment, including: 

• Servers, switches, routers, and network storage devices

• Licensing and management of business software suites

• Cloud migrations and backup solutions

• System upgrades, diagnostics, and patch management

• Preventative maintenance and long-term performance tuning

From network design and system architecture to endpoint control and software integration, we help you build and maintain resilient, efficient digital ecosystems.

Unified Endpoint Management

Manage all your business devices – laptops, phones, tablets and desktops – from one centralised dashboard. Our team helps you:

• Secure devices across all platforms (Windows, iOS, Android)

• Enforce compliance and security policies

• Manage remote access and reduce data risk

• Monitor performance and automate updates

Cloud Solutions

As an official Huawei Cloud partner, we bring cutting-edge cloud innovation to your fingertips, with offerings like:

• SAP on Huawei Cloud – enterprise-grade performance and security

• Multi-layer Ransomware Protection – proactive data defence

• Hybrid Cloud Disaster Recovery – flexible backup and rapid recovery

• IPv6 Readiness & IoT Support – future-proof connectivity for expanding environments

• Cloud Office Solutions – reduce infrastructure costs and streamline operations

When technology fails, every minute counts. That’s why our field service teams are built for speed, reliability, and results. Whether you’re dealing with an unexpected equipment breakdown or simply need scheduled maintenance, our clients trust us for our industry-leading 4-hour response time and professional on-site service. 

We know that downtime impacts productivity, customer service, and your bottom line, so we act fast to get you back up and running. 

4-Hour Response Time

For critical call-outs, we guarantee a technician response within four business hours in major metropolitan areas. 

Nationwide Coverage

Our expert teams operate across South Africa, from urban business hubs to remote facilities, ensuring consistent service no matter your location. 

Regional Reach into Africa

Supporting cross-border operations? We’re experienced in servicing clients in the lower parts of Africa, including Namibia, Botswana, Mozambique, Lesotho, and beyond. Wherever your infrastructure goes, Novatech goes too. 

Scheduled Preventative Maintenance

Proactive, quarterly check-ups keep your systems running smoothly and extend the life of your hardware, minimising disruptions before they arise. 

On-Site Repairs & Installations

Whether it's a new deployment or a same-day fix, we come prepared with the tools and spares needed to resolve issues without delay.

Remote Diagnostics & Troubleshooting

In many cases, we can resolve issues without dispatching a technician, using our remote support tools to minimise interruptions.

From mission-critical fixes to long-term maintenance partnerships, Novatech’s field support team is your rapid-response lifeline – wherever you are.

We understand that no two businesses are the same. Whether you're a start-up in need of occasional assistance or a large enterprise seeking a fully outsourced IT department, our support models are designed to scale with your needs, giving you flexibility, control, and peace of mind.

Once-Off Repair Services

Ideal for businesses with minimal support requirements or specific technical issues: 

• Pay-per-call or time-and-materials service

• Emergency call-outs, diagnostics, and repairs

• No long-term commitments – just fast, expert help when you need it

• Access to certified technicians and genuine replacement parts 

Perfect for: Small businesses, project-based needs, or backup for internal IT teams

Monthly Service-Level Agreements (SLAs)

A proactive and cost-effective solution to keep your operations running smoothly: 

• Scheduled maintenance and preventative check-ups

• Defined response times and service metrics (e.g. 4-hour SLA)

• Priority support with reduced turnaround time

• Tailored packages based on the size and complexity of your infrastructure

• Includes technical reporting, service logs, and asset tracking 

Perfect for: Growing businesses that need regular support without managing a full IT team

Fully Outsourced IT & Maintenance Packages

Our most comprehensive offering – effectively your external IT department: 

• Complete management of infrastructure, hardware, and software

• Dedicated technical account manager and onsite support if required

• Remote monitoring and automation tools (including Unified Device Management)

• Cloud integration, cloud backups, and cybersecurity coverage

• Strategic planning support for scaling, upgrades, and digital transformation 

Perfect for: Medium to large enterprises, remote teams, and companies focusing on digital growth

Contact us for more information