Service & Support with Depth, Backed by NBS Group
Marketing Department- May 6
- 4 min read
Updated: May 8
"Your business doesn't stop – and neither should your tech."
We understand that your business runs on a complex ecosystem of hardware and software, often sourced from various brands and suppliers.
That’s why our service team is trained to support, maintain, and repair a wide range of equipment from multiple manufacturers, ensuring compatibility, efficiency, and minimal downtime across your entire operation.
Printers & Multifunctional Devices (MFPs)
From desktop units to high-volume enterprise printers, our team handles installation, maintenance, and repairs across all major brands. We support:
Laser and inkjet printers
Thermal printers for POS and logistics
Industrial and barcode printers
Multifunctional devices (print, scan, copy, fax)
We also assist with cost-per-copy management, print fleet optimisation, and supply logistics.
Laptops, Desktops & Mobile Devices
PABX Systems & Conferencing Setups
ICT Hardware & Software
From network design and system architecture to endpoint control and software integration, we help you build and maintain resilient, efficient digital ecosystems.
Unified Endpoint Management
Manage all your business devices – laptops, phones, tablets and desktops – from one centralised dashboard. Our team helps you:
Secure devices across all platforms (Windows, iOS, Android)
Enforce compliance and security policies
Manage remote access and reduce data risk
Monitor performance and automate updates
Cloud Solutions
When technology fails, every minute counts. That’s why our field service teams are built for speed, reliability, and results. Whether you’re dealing with an unexpected equipment breakdown or simply need scheduled maintenance, our clients trust us for our industry-leading 4-hour response time and professional on-site service.
We know that downtime impacts productivity, customer service, and your bottom line, so we act fast to get you back up and running.
4-Hour Response Time
For critical call-outs, we guarantee a technician response within four business hours in major metropolitan areas.
Nationwide Coverage
Regional Reach into Africa
Scheduled Preventative Maintenance
On-Site Repairs & Installations
Remote Diagnostics & Troubleshooting
From mission-critical fixes to long-term maintenance partnerships, Novatech’s field support team is your rapid-response lifeline – wherever you are.
We understand that no two businesses are the same. Whether you're a start-up in need of occasional assistance or a large enterprise seeking a fully outsourced IT department, our support models are designed to scale with your needs, giving you flexibility, control, and peace of mind.
Once-Off Repair Services
Ideal for businesses with minimal support requirements or specific technical issues:
Pay-per-call or time-and-materials service
Emergency call-outs, diagnostics, and repairs
No long-term commitments – just fast, expert help when you need it
Access to certified technicians and genuine replacement parts
Perfect for: Small businesses, project-based needs, or backup for internal IT teams
Monthly Service-Level Agreements (SLAs)
Fully Outsourced IT & Maintenance Packages
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