Technical Service Solutions

Powering business uptime with expert technical service & support.

Whether you're looking for once-off repairs, managed IT services, or regional tech support across South Africa and beyond — we're the team behind your tech, so you can focus on what matters most: growing your business.

Why Choose NBS for Technical Support

We keep it running so you don't have to.

Nationwide reach, fast response, and support across every major brand.

Multi-Brand, Multi-Device Expertise

We support everything from enterprise and industrial printers and applicator systems to handheld devices, weighing systems, and network applications — across all major brands and platforms.

4-Hour Response & National Coverage

Our technicians are on standby nationwide, with a rapid 4-hour SLA in major metros and service reach into neighbouring African countries.

Flexible Support Options

Choose from once-off repairs, monthly SLAs, or fully outsourced support management — tailored to your size, sector, and growth path.

Backed by NBS Group's Proven Reliability

As part of a trusted, multi-division group, we integrate seamlessly into your operations with the backing of a nationally respected brand.

Service Solution

Flexible support models — built around your business.

Once-off technical repair services
Pay as you go

Once-Off Repair Services

Ideal for businesses with minimal support needs or specific technical issues:

  • Pay-per-call or time-and-materials service
  • Emergency call-outs, diagnostics, and repairs
  • No long-term commitments — fast, expert help when you need it
  • Certified technicians and genuine replacement parts
Perfect for: small businesses, project-based needs, or backup for internal IT teams.
Monthly service-level agreements
Proactive

Monthly Service-Level Agreements

A proactive, cost-effective way to keep operations running smoothly:

  • Scheduled maintenance and preventative check-ups
  • Defined response times and service metrics (e.g. 4-hour SLA)
  • Priority support with reduced turnaround
  • Technical reporting, service logs, and asset tracking
Perfect for: growing businesses that need regular support without a full IT team.
Fully outsourced IT and maintenance
End to end

Fully Outsourced IT & Maintenance

Our most comprehensive offering — effectively your external IT department:

  • Complete management of infrastructure, hardware, and software
  • Dedicated account manager and on-site support if required
  • Remote monitoring and automation (including Hexnode)
  • Cloud integration, backups, and cybersecurity coverage
Perfect for: medium to large enterprises, remote teams, and companies focusing on digital growth.
Ready to keep your operation running? Let's Talk »
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