BUSINESS PROCESS OUTSOURCING

Taking care of your Business

Our purpose of existence is simple to understand & easy to remember; let us take care of your business challenges, while you take care of your customers

About Us

Business Process Outsourcing is one of South Africa’s leading providers of outsourced business services.  We specialise in providing solutions to our clients through a combination of advanced technology and a highly-skilled, passionate and committed team.

Our goal is to deliver complete business service functions, offering End-to-End solutions, enabling and allowing our clients to focus on their core business objectives, saving them money and facilitating their growth.

We work with our clients to develop customised, integrated solutions including Collections, Customer Sales and Call Centre operations.

Business Processes

 

We provide solutions to efficiently manage your back-office and other business processes. Our reliable, rapid services ensure that every aspect of your business can continue to operate without administrative delays and extra costs, and have full access to all your IT resources. NBS Business Process Outsourcing delivers cost-effective, scalable solutions to handle your business data, customer interactions, helpdesk demands and document management requirements – providing the support your business needs. This allows you to re-focus your team on your core objectives.

Technical Support

We use expert operatives to make your customers’ technology experience even better, however complex their device or software questions.

Customer Service

Seamless Customer Service interactions through our integrated support functions.

Market Research

We design and conduct targeted research to identify insights that can be fed into your business intelligence systems.

Back-Office Processing

Comprehensive data management services and can ensure that your data is cleaned, fixed, formatted and accurately captured for maximum value extraction.

 

 

Business Office Processing

 

We provide Back-Office Processing services to transform your raw data into a mineable from business asset. We can assimilate, assess and analyse your data to provide empirical support for your intuitions about your business. We can manage historic and current data, in any format (including hard copies and other irregular sources) without incurring the significant increases in headcount, cost and administration that can result when companies attempt to do this without outsourcing. NBS BPO offers the following Back-Office Processing services, in tailormade combinations scaled to meet your business needs and budgets:

Transcription

Inexpensive, fast transcription of audio and voice recordings for medical and legal applications.

Data Cleansing

NBS BPO provides the data services you need to scrub your databases of duplication, errors and omissions and increase their value to your business.

Online Research

NBS BPO provides complete sectoral and competitor assessment and database population services to support you marketing and sales functions.

Data Entry

Image Entry: Specialised image management solutions to sort, data capture, index and edit your images.

Product Data Entry: Manage all your Product Data Entry requirements including adding product descriptions, features and specifications, matching images to products and using our information management skills to create customer-friendly online stores that increase consumer time on site and spend.

Manual Data Entry: BPO is one of the few outsourced service companies that still offers Manual Data Entry from ‘irregular’ sources such as handwritten documents, and CMS or CRM data entry from forms or competition entries.

Invoice/Purchase Order Data Entry: We provides a complete outsourced Invoice/Purchase Order Data Entry solution package. We manage (in confidence and with total accuracy) data from your credit and debit memos and use this harvested data to update all your additional systems, including CMS.

Document Formatting

NBS BPO offers tailormade Document Formatting services, including making your technical and customer-facing literature more easily navigable, legible and professional.

Data Conversion

NBS BPO has extensive expertise in converting between file formats whilst maintaining the integrity of your data.

 

 

Customer Sales

 

Our experience and expertise ensures that we use accurately targeted calls to convert leads into customers. We deliver next level B2C engagement across a range of sectors through a combination of first-in-class operatives and the latest call-routing and monitoring systems technology.

 

Our experienced and highly-trained team members specialise in first-time call resolution to make every call count. We unlock the sales power of your leads and offer a complete, customised results reporting service.

 

We have developed self-funding customer engagement solutions that allow you to activate and monetise your existing databases.

 

Our no-cost annuity models involve creation of renewable databases and long-term relationships that generate sustainable annuity-book profits: outsourced sales and annuity programmes at no cost to your business.

 

 

 

 

Finance Management

Collections

 

Reduce your internal human resources management challenges and save you time and money. Our Collections solutions are completely scalable – we offer the capacity to grow as your business grows. We employ cloud-based Call Centre technology platforms and an outbound predictive dialing solution to increase call volume and productivity with the goal of maximising recovered revenue.   This platform includes maximises Call Centre operative productivity by placing all the information they need to resolve Collections at their fingertips on a unified desktop. We also have the ability to send out broadcast announcements encouraging debtors to contact Collections to resolve their debt. When they respond, they are transferred to one of our operatives for assistance.   We liberate your human capital to concentrate on your core business functions, and deliver the following advantages:

 

  • Better Value – reduced costs and quantifiable link to the revenue we collect on your behalf.
  • Higher Revenue – shorter Collections cycle, improved cashflow and optimised revenue.
  • Improved Productivity – Outsourcing your Collections functions to NBS BPO enables your team to focus on their own KPI’s without distractions.
  • Increased Collection rates – NBS BPO solutions are driven by our professionally trained staff who prioritise maximising revenue Collections for your business.

 

 

 

 

Call-Centre

 

We offer a full spectrum of outsourced Call Centre services, all of which are scalable depending on your needs. All our services can be customised to contain the balance of human and automated components that best reflects the values of your brand.   We provide both Inbound and Outbound Call Centre solutions, enabling you to reach out to new customers and provide vital after-sales service. We improve your customer service by making it easier for them to get in contact with you.   Our Call Centre operations will free up your people and budgets to focus on your core competencies.  Happier, more connected customers lead to increased revenues and customer satisfaction – and outsourcing to NBS BPO enables you to achieve all of this and still cut costs.

Inbound

We provide a complete incoming calls management service and we are experts in developing and nurturing B2C relationships. Our solutions are flexible and scalable and can handle any volume of calls, and call volume fluctuations.

Outbound

Our Outbound services are delivered by passionate, committed and informed Call Centre operatives.  NBS BPO will improve the way you reach out to your customers.

Retail

We provide full-service support for your online or mall retail operations through dedicated customer service offerings.

Interactive Solutions

Our high-tech, intuitive systems put your customers in charge of their interactions, allowing you to achieve further cost efficiencies – and boost customer satisfaction.

 

 

Business Processes

We provide solutions to efficiently manage your back-office and other business processes. Our reliable, rapid services ensure that every aspect of your business can continue to operate without administrative delays and extra costs, and have full access to all your IT resources.

NBS Business Process Outsourcing delivers cost-effective, scalable solutions to handle your business data, customer interactions, helpdesk demands and document management requirements – providing the support your business needs. This allows you to re-focus your team on your core objectives.

Technical Support

We use expert operatives to make your customers’ technology experience even better, however complex their device or software questions.

Customer Service

Seamless Customer Service interactions through our integrated support functions.

Market Research

We design and conduct targeted research to identify insights that can be fed into your business intelligence systems.

Back-Office Processing

Comprehensive data management services and can ensure that your data is cleaned, fixed, formatted and accurately captured for maximum value extraction.

Customer Sales

Our experience and expertise ensures that we use accurately targeted calls to convert leads into customers. We deliver next level B2C engagement across a range of sectors through a combination of first-in-class operatives and the latest call-routing and monitoring systems technology.

 

Our experienced and highly-trained team members specialise in first-time call resolution to make every call count. We unlock the sales power of your leads and offer a complete, customised results reporting service.

 

We have developed self-funding customer engagement solutions that allow you to activate and monetise your existing databases.

 

Our no-cost annuity models involve creation of renewable databases and long-term relationships that generate sustainable annuity-book profits: outsourced sales and annuity programmes at no cost to your business.

Call-Centre

We offer a full spectrum of outsourced Call Centre services, all of which are scalable depending on your needs. All our services can be customised to contain the balance of human and automated components that best reflects the values of your brand.

 

We provide both Inbound and Outbound Call Centre solutions, enabling you to reach out to new customers and provide vital after-sales service. We improve your customer service by making it easier for them to get in contact with you.

 

Our Call Centre operations will free up your people and budgets to focus on your core competencies.  Happier, more connected customers lead to increased revenues and customer satisfaction – and outsourcing to NBS BPO enables you to achieve all of this and still cut costs.

Inbound

We provide a complete incoming calls management service and we are experts in developing and nurturing B2C relationships. Our solutions are flexible and scalable and can handle any volume of calls, and call volume fluctuations.

Outbound

Our Outbound services are delivered by passionate, committed and informed Call Centre operatives.  NBS BPO will improve the way you reach out to your customers.

Retail

We provide full-service support for your online or mall retail operations through dedicated customer service offerings.

Interactive Solutions

Our high-tech, intuitive systems put your customers in charge of their interactions, allowing you to achieve further cost efficiencies – and boost customer satisfaction.

Business Office Processing

We provide Back-Office Processing services to transform your raw data into a mineable from business asset.

We can assimilate, assess and analyse your data to provide empirical support for your intuitions about your business.

We can manage historic and current data, in any format (including hard copies and other irregular sources) without incurring the significant increases in headcount, cost and administration that can result when companies attempt to do this without outsourcing.

NBS BPO offers the following Back-Office Processing services, in tailormade combinations scaled to meet your business needs and budgets:

Transcription

Inexpensive, fast transcription of audio and voice recordings for medical and legal applications.

Data Cleansing

NBS BPO provides the data services you need to scrub your databases of duplication, errors and omissions and increase their value to your business.

Online Research

NBS BPO provides complete sectoral and competitor assessment and database population services to support you marketing and sales functions.

Data Entry

Image Entry: Specialised image management solutions to sort, data capture, index and edit your images.

Product Data Entry: Manage all your Product Data Entry requirements including adding product descriptions, features and specifications, matching images to products and using our information management skills to create customer-friendly online stores that increase consumer time on site and spend.

Manual Data Entry: BPO is one of the few outsourced service companies that still offers Manual Data Entry from ‘irregular’ sources such as handwritten documents, and CMS or CRM data entry from forms or competition entries.

Invoice/Purchase Order Data Entry: We provides a complete outsourced Invoice/Purchase Order Data Entry solution package. We manage (in confidence and with total accuracy) data from your credit and debit memos and use this harvested data to update all your additional systems, including CMS.

Document Formatting

NBS BPO offers tailormade Document Formatting services, including making your technical and customer-facing literature more easily navigable, legible and professional.

Data Conversion

NBS BPO has extensive expertise in converting between file formats whilst maintaining the integrity of your data.

Finance Management

Collections

Reduce your internal human resources management challenges and save you time and money. Our Collections solutions are completely scalable – we offer the capacity to grow as your business grows.

We employ cloud-based Call Centre technology platforms and an outbound predictive dialing solution to increase call volume and productivity with the goal of maximising recovered revenue.

 

This platform includes maximises Call Centre operative productivity by placing all the information they need to resolve Collections at their fingertips on a unified desktop. We also have the ability to send out broadcast announcements encouraging debtors to contact Collections to resolve their debt. When they respond, they are transferred to one of our operatives for assistance.

 

We liberate your human capital to concentrate on your core business functions, and deliver the following advantages:

  • Better Value – reduced costs and quantifiable link to the revenue we collect on your behalf.
  • Higher Revenue – shorter Collections cycle, improved cashflow and optimised revenue.
  • Improved Productivity – Outsourcing your Collections functions to NBS BPO enables your team to focus on their own KPI’s without distractions.
  • Increased Collection rates – NBS BPO solutions are driven by our professionally trained staff who prioritise maximising revenue Collections for your business.

We ensure that our clients’ crucial business processes run smoothly and deliver the required results. Our outsourced service offerings free up our clients’ employees to concentrate on developing new business, while we guarantee that the customer interactions we manage are positive, professional and efficient.

 

Outsourcing has been recognised by global business leaders as one of the most powerful forces driving innovation and profitability in business – across all sectors. The potential rewards of outsourcing can be increased and locked-in by partnering with NBS BPO.

We work with our clients to achieve the following key business objectives:

Lower operating costs

No need to invest in call centre equipment

Increased turnover

Fewer distractions and more concentrated effort

Exceed your KPI’s

Increased focus on measurable results

Grow your business

Direct impact on the bottom line

Get In Touch

More Info

Address: First floor, South Block, Culross Court, 16 Culross Road, Bryanston.

Phone: +27 (0) 861 33 33 55